The training is ideal for those providing immediate financial or material support to people in financial crisis including:
Case managers, co-ordinators and volunteers
Working across areas such as:
Crisis and/or emergency support, homelessness, mental health, vulnerable families, problem gambling, family violence, complex needs, marginalised communities, CALD and Indigenous peoples.
The course consists of 9 modules covering a range of topics:
Introduction to Emergency Relief
Enhance Your Understanding
Empathy
Communication Skills
Assessing Needs
Money Matters
Respect and Diversity
Self-Care
Fraud and Corruption
The modules range from 25-40 mins long with downloadable resources available in each one.