How We Work
The Matrix Way
Our process is founded on our principles.
We listen. We work from your strengths. We think, reflect, think again, analyse, think with you, ask you to think some more.
Our practical and process-focused approach helps co-design solutions that are not necessarily ‘best practice’, but are what will work best for you - given the context, your current situation, resources and commitment.
The 7 C’s
Connect
Working with us starts with a detailed discussion with our team.
We need to understand where you are now, and what you need. Where your strengths and successes have been, where you’re aiming for and the obstacles you’ve encountered. We listen intently, explore assumptions and clarify your needs and expectations.
Then we plan the way forward - what needs to be done, how, when and where that will happen and who will be involved.We check in and make sure that our approach meets your needs, budget and timeframes.
Context
We need a deeper understanding of you and the context you’re operating in.
We will review relevant organisational documents, identify stakeholders, look at the external factors that may be influencing your situation and explore aspects such as latest research, best practice and benchmarks.
Collect Data
We will gather quantitative and qualitative data to inform the project.
Surveys help us to understand the viewpoints and concerns of various stakeholders. Conversations - structured and informal; in workshops, focus groups and one on one - are where we build a detailed understanding of the nuances and complexities. Observation is where we start to see the realities - things that may have become invisible to the people who see it every day.
